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I purchased a 2004 Nissan Maxima after extensive research as a left over in January 2005. The car was garaged 95% of the time and serviced by the dealership until the warranty expired.
Traveling from South Carolina to Pennsylvania, the ABS and Brake lights illuminated. Standard brakes were still operational subsequently I drove the car to the Faulkner dealership in Harrisburg. Here the mechanics determined there was a fault code indicating an entire ABS replacement. They also found rust on the floorboards under the front wheel wells. Add this to a sunroof motor failure just days prior to the ABS brakes failing.
Stranded in Harrisburg I did a little research and quickly identified a TSB on Maxima brakes. Nissan owners posted on this subject frequently as well as rust under the floorboards and sunroof failure. I shared my findings with the dealership when they called to announce the nearly 5K in repairs needed for the Maxima.
The Faulkner dealership then directed me to call the Nissan Corporate Customer Assistance. I explained the situation and that the car was indeed 8 years old but had merely 60K miles most of which were highway. The interview process was consistent from the dealership to the customer service representative to the final mediator. I realized I was repeating information on the car for three days. The global narrative included;
• The car received regular maintenance from the Star Nissan Dealership (I would not recommend this dealership)
• The Star Nissan Group sold and maintenanced the car until warranty expiration.
• The Star Nissan mechanics failed to notice any of these issues even though they had the car on the rack for 10 days repairing the air conditioning just five months prior.
• I personally detailed the car four to five times a year—washed the undercarriage as well.
The day before Thanksgiving the corporate mediator, Glenda, called to announce Nissan would not be providing any repair assistance.
Unfortunately, I was also very ill and lacked the energy to pursue the matter. It was essential to repair the brakes so I could make it home and get to a doctor.
It is important to know that I loved this car. I selected every option and waited until I found a black on black fully loaded Maxima. This car was serviced more than any other vehicle I have owned. From the 261 lb/sqft torque to the responsive engine this car made me happy…..until it didn’t.
As it turns out, we had a dysfunctional relationship. I gave and gave and Nissan left me sitting. If you have read this and still purchase a Nissan and especially a Maxima remember you were warned.