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Hi Penny,

OK, I am confused.  I just called Stamell's office and mentioned the "Honda Transmission" suit and whether I can still get involved.  She (receptionist?) curtly told me that issue was "resolved" and then referred me to the "settlement website" where you can check your VIN.  That's it.  No add'l help or info regarding the suit.  Is his office still handling this?  I am, at this point, not certain what to do (beyond still dealing with Am Honda).  Thanks!

Edward  

OK, I got off the phone with Honda Cust Relations.  I was politely told that Am Honda has "fulfilled its responsponsibility" to the consumer by extending the warranty to 109K.

When I expressed my total dissatisfaction with such an answer, and explained to him that in no way should a trans die at 80K miles (the mileage I got after it was replaced at 70K), let alone a tranny mfg by a company like Honda that prides itself on quality and loyalty, I was politely told that it was "reasonable" that I got the life out of it that I did.  Hmmm.  I stated it back so as not to mistake his point: Honda thinks that 80K miles is "reasonable" life for a tranny?  He could only repeat that Honda is "satisfied" that it has extended the warranty and that it didn't even have to do that.  Yeah. That makes me want to buy another Honda.  

So there's the position I got from them, and they were adamant, but oh so polite about it.  I am sick.  Looks like the repair bill is 100% on me, especially since he kept saying that 150K miles on the car, I got "reasonable" life out of it.  Nice company.  Do I have any recourse here just because I was "fortunate" enough to get more mileage (total car mileage) than the 109K they had so thoughtfully bestowed on us?!!

Edward  

Edward:

Who did you speak with?  I met with Jared last Thursday, this is not "resolved."  Pls provide me with more details, I will call Jared.

Thx Penny  

Escalate the concern, call back and request to speak with your District Manager, this normally will garner some assistance.

Let me know.

Penny  

Hi Penny,

I did not get the name of the woman I spoke with, but she was quick to point out that the issue was "resolved," and almost in the same breath she directed me to the "honda trans settlement" website.  I found it strange for her to say such when you posted that you had just spoken to Jared ...though I didn't think to say so at that moment.  Is there a specific contact person that is handling this case I should ask for?

As for Honda Cust Relations, I will try again, requesting to speak with a District Manager.  Curious though: it seems in that I am on the high side of mileage (150K on the car, but orig trans replaced at 70K) in this dispute, with many others having far fewer miles on their failed trannies.  Do I have a snowball's chance here?  The Honda rep I had spoken to was pretty adamant about my "high" mileage being "beyond" what Honda can address ...was he just posturing, you think?

Edward  

New to the forum..  Same issue with 2002 Odyssey. Purchased the vehicle new. Actually traded in a 2000 Odyssey that I also purchased new for this 2002.

138K, slipping / disengaging between 2nd and 3rd. My dealer offered no relief. First quote was $6000 for a remanufactured Honda tranny with new ECM. Second was $5000 without replacing the ECM.. Third was $4000 and they would install remanufactured tranny from a third party but offer no warranty.

Just called American Honda. I got the "high mileage, sorry for your luck speal".
So much for Honda taking care of their loyal customers.

So the car continues to sit parked.

Really don't want to take it to a local no name tranny shop.
Refuse to spend $4000 to $5000 on a remanufactured tranny when the current value of the vehicle is just a little over that.  

Edward:

What year is your van?  Yours may have been covered in the first Class Action (1999-2001 models).  Could this be what the female in Jared's office is referring too?

Yes, if I was you...I would pursue the matter, be persistent with Honda.

Penny  

Hi Penny,

Mine is a 2000, and I am an orig owner.  Did I misunderstand completely that my year is "done" as far as the suit or any compensation is concerned?  I will try and persue Am Honda further....

Edward  

1st I want to applaud Penny on her efforts to make Honda accountable and reply to so many communications.  Thanks for your efforts.  

My 2000 Ody is now sitting in an independent shop with a failing tranny,  I have 97K miles.   I am the Orig owner.  I stopped in being tired of the recent tranny slips and banging.  Although my repair quote was reasonable($1500.00 tough economy i guess) I would much rather get it for free and/or make sure it is done right.  I will postpone the repair after reading Penny's responses.  My vin is covered in the original class action suit, my mileage is under the limit but the time period is expired.  What do you recommend.  Also is there any repair that will work, eg Oil Jet Kit, Cooler expansion or ???.  If repaired I want to make sure it is done right.  I have not contacted the attorney or Honda yet.  Thank god the Internet always works.   Thanks again, Andy   PS I have/had a 2006 Honda Ridgeline that recently had an spontaneous dash fire (while driving) and burn down.  Although Geico Paid well for the totaled car, it should never had happened and Honda is bearing no responsibility nor investigation.  I also have a 91 CRX with 29K miles and expect another 100K but they dont make Hondas like they use to.  

Edward:

Yes, yours should have been included in the first Class Action.  Check your VIN against the NHTSB?  Sorry, but I cannot recall..did you have the engine oil jet kit installed?  I would pursue it with Honda anyway, it is a faulty design.  I am going to review the first Class Action settlement, Jared gave me a hard copy during our meeting.  I expect to hear from him late next week, I will be asking about your specific matter.

Penny  

The Oil Jet Kit according to other posts and Honda Mechanics...it does not work, it is a bandage.  The Cooler helps, however...the transmission will fail eventually..just prolonging the slow death of it (according to my Honda mechanic).

I would request "goodwill" from Honda, cite your long history of purchasing Honda.  Despite you are through the extended warranty period, I am assume you have all of your service records?  The first line of assistance should be your Service Manager at the Dealer, ask for help then as you see from other posts.....all the protocol of HOnda..open up a Case file, elevate it to the District Manager if you receive no assistance from anyone else, continue up the ladder.  It is important we continually bombard Honda upper management with letters, they are aware of the problem.  They continually deny it.  We need a paper trail.

Good Luck and let me know if you need anything further.

Penny  

Thanks, Penny, I appreciate you bringing my circumstances up with Jared.  If he needs any info from me, or needs me to contact his office, let me know.

My trans was replaced at around 70K miles ...no mention of any oil jet kit on the invoice that I recall, but I'll check it again.  I'll continue to press forward with Honda, FWIW (they are very good apparently at stonewalling ...with courtesy!).  At this point, I am willing to take whatever compensation Honda offers just so I can get my family car back in order ...ugh!  But again, Thanks for all your efforts on this!!

Edward  

Hi, this is the first time im posting on this website and I just need some directions.

I have a 2000 Honda Odyssey EX.  Its a Canadian Car, and has around 168,000  KM.  The gears have started to slip, so i went to honda to ask what was going on.  They told me that my warranty was 84 months or 175,000 km. So that time is up.  Ive been reading on this forum for a while, and im not sure if my situation falls under any kind of case action suit.  My dealer told me it would be around 4000 to replace my transmission.   Any kind of help would be useful.  Thank you  

I just had my 02 Ody transmission changed at 131000 km by the local Honda dealer.
First the dealer call me and asked 2500 $cdn to have it rebuild at a transmission shop. I was ready, I had read this forum, so I requested that they contacted Honda Canada for "goodwill". 3 hours later the phone was ringing and I was told by the dealer that Honda Canada was giving me a rebuild transmission free (3800$ value). I ended up having to pay 719 $cdn + tx for the labour.

Thank you all for taking time to write your stories here!   It really helps a lot to know some background info when it's time to negotiate.

I'm satisfied and I'm no longer thinking to change for a Sienna but would I have preferred Honda to accept 100% responsibility and pay for 100%.


also:
2002 LX Odyssey, I'm the original owner from Quebec. No extended warranty. Oil jet SB done.
I had the 48k & 96k maintenance including transmission oil change done by the dealer. I did experience one transmission slip event before end of the 100k warranty. At the time I was already aware of the transmission problem and had to fight before the dealer wrote "Test drive for transmission: OK" on the bill. It is on record in their computer also.
I was told I only have minimum legal warranty on the repair which is 3 months / 5000km in Quebec.  

Penny,

Thank you so much for all of your hard work!  I just wanted to let you know that I contacted the law office today and spoke with Susan.  She took down my information and told me it may take a month or two for them to get everything together and that someone would contact me at a later time.  My sister n law also called and gave them her information.  I pray that all of us that are having or have had trouble with our vans will see a positive ending to this ordeal.
Thanks again!
Becky